Privacy

Privacy Policy – Robert Holder Estate Agents

Robert Holder Estate Agents is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who we are

Robert Holder Estate Agents

Website: www.robertholder.wales

Email: info@robertholder.wales

Telephone: 01495 247290

Data Controller: Robert Holder Estate Agents

2. What personal data we collect

We may collect and process the following types of personal data:

• Name, address, email address and telephone number

• Identification documents (e.g. passport, utility bill) for anti-money laundering checks

• Property information

• Financial details where necessary (e.g. proof of funds, mortgage status)

• IP address and website usage data

• Communication records including emails and messages

3. How we collect your data

We collect data in the following ways:

• When you contact us via phone, email or our website

• When you register for property alerts or book a viewing

• When you instruct us to market or search for a property

• From third parties (e.g. solicitors, mortgage brokers, referencing agencies)

• Automatically through cookies and website analytics (see section 7)

4. How we use your data

We use your data to:

• Provide estate agency services

• Respond to your enquiries

• Fulfil legal and regulatory obligations

• Manage contracts and transactions

• Send you property updates (if you have opted in)

• Improve our website and services

5. Our lawful bases for processing

We process your data under the following lawful bases:

• Contract: to fulfil our agreement with you

• Legal obligation: to comply with legal or regulatory requirements

• Consent: where you have given clear consent (e.g. marketing emails)

• Legitimate interests: for the running of our business and service improvement

6. How we share your data

We may share your data with:

• Solicitors, surveyors, mortgage brokers and other parties to property transactions

• Utility providers or contractors with your permission

• Referencing or anti-money laundering agencies

• IT service providers (for hosting and support)

• Law enforcement or regulators, if required by law

We do not sell your data to third parties.

7. Cookies and analytics

Our website may use cookies to improve user experience and gather anonymous analytics data. You can control cookies through your browser settings.

8. Data storage and security

We store your data securely using physical, electronic and procedural safeguards. We take reasonable steps to ensure your data is protected against unauthorised access or disclosure.

9. How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory requirements. This is typically up to 7 years after the end of our relationship with you.

10. Your rights under GDPR

You have the following rights:

• To access your personal data

• To have incorrect data corrected

• To have your data erased (in certain circumstances)

• To restrict or object to processing

• To data portability

• To withdraw consent (where applicable)

• To lodge a complaint with the Information Commissioner’s Office (ICO)

11. Contact us

If you have any questions about this policy or your personal data, please contact:

Robert Holder Estate Agents

Email: info@robertholder.wales

Phone: 01495 247290

Address:

16 Main Street,
Crumlin,
Newport,
Gwent,
NP11, 4PT

You also have the right to contact the ICO via www.ico.org.uk or call 0303 123 1113.

Last updated: 1st July 2025